Follow up after-sales service:
In the normal use of stage lighting products of the company, under the condition of product if there are any quality problems, red Wright company will provide the service to follow up:
1) within 7 days from the date of delivery, detection fault is affirmed by our service center, you can choose to return, exchange or free maintenance service or free replacement parts.
2) within 60 days from the date of delivery of the products, you can choose to enjoy a replacement or free maintenance service or free replacement parts.
3) since 12 months from the date of delivery, you can enjoy free maintenance service or free replacement parts; More than 12 month can be a lifelong enjoy paid maintenance services.
4) More than to explain all of the company.
Pre-sale service follow up:
Pre-sale technical support, including:
1) understand customer needs and provide value-added services
2) establishment of the technical scheme of the sales work
3) professional and reasonable configuration list
4) location map
5) the key customer dynamic figure
6) technical training
Sale service follow up:
Sale technical support including:
1) professional technology solutions
2) professional installation and debugging
3) professional on-site guidance and training
Customers confirm the order after ordering our products, the company promised within three working days to provide the goods sample, sample confirmation, enter mass production, with average daily production output of not less than 60, ensure customer project schedule! Shipping logistics companies can be specified by the customer, transport to contract both sides agreed shall prevail!